SHIPPING and HANDLING

Currently we are only accepting orders from billing and shipping addresses within the United States. We offer a flat-rate ground shipping on all internet orders (see table below). We ship UPS, FedEx, or Priority Mail and will always select the best method of shipping for our customers. If a particular method of shipping is preferred please place your order by phone, however this may incur additional shipping fees on top of the listed rates. These methods typically take between 3-5 business days from time of processing. For faster delivery, please place your order by calling our toll free number and select one of our expedited methods of shipping.

 

Shipping and Handling Charge
(U.S. Shipping Only)

Order Total

Shipping & Handling

Under $50.00

$6.95

$50.01 to $150.00

$8.95

$150.01 to $250.00

$10.95

$250.01 to $500.00

$11.95

Over $500.01

$12.95

 

EXPEDITED SHIPPING METHODS

  • FedEx or UPS Next Day
  • FedEx or UPS Second Day
  • FedEx or UPS Third Day

 

PROCESSING ORDERS

On Weekdays, orders on all in-stock items will be processed within 48 hours from the time of receipt. On Weekends, orders on all in-stock items will be processed on the following Monday. For faster process/delivery time, please choose one of our expedited shipping and handling methods at the time of ordering.

 

BACKORDERS

We make our best attempt to inventory a good supply of products available on our website. However, from time to time we may be out of stock on certain items. We do our best to note the expected in stock date on our website and all backordered items will ship as soon as they become available. For your added security we never store credit card information on our website and process live transactions on an encrypted server at the time of checkout. For this reason you may see a credit card charge on backordered items prior to their ship date. However, rest assured we always work diligently to fulfill your orders as soon as possible in the order they are received.

 

RETURN POLICY

Our customer satisfaction is very important to us. If, for any reason, you are not satisfied with a product, return it in its original condition within 90 days of receipt of merchandise and we will replace it or refund your money.

 

HOURS OF OPERATION

We are open Monday thru Friday, 8am to 5pm Eastern Standard Time.  For orders, call us toll free at 1-800-724-3802.